Privacy Policy

Introduction

The websites (https://www.ayodhyatra.live) and the mobile application on Android and iOS platforms, known as 'Ayodhyatra' (together, the "Platform"), are owned and operated by 1Play Global India Digital Private Limited ("1Play India"), a private company incorporated in India under the Companies Act, 2013 and having its registered office at E1-407, Kailas Esplanade, LBS Marg, Ghatkopar West, Mumbai-400086, Maharashtra, India. 1 Play India is a subsidiary of 1 Play Global Pte. Ltd., a private company incorporated in Singapore. The terms "Company," "we," "us," or "our" refers to 1Play India and includes any of our parent company, affiliates, associates, assignees, or successors-in-interest, as determined by us at our sole discretion and without prior notice to you. By using our Platform, you agree to abide by this Privacy Policy. This document governs your use of our services and outlines how we handle your data. Please read carefully.

1. Definitions

1.1 Key Terms

Data retention: Data retention is the process of storing the Personal Information and/or Personal Data and Sensitive Personal Data that is kept safe and available for intended use for a specified time period to comply with laws, support business needs, providing Services and other allied services and enable data-driven insights, while complying with privacy and data protection laws.

Digitized Personal Information and/or Personal Data: Personal Information and/or Personal Data in digital form.

Personal Information" and/or "Personal Data: Any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying you and/or of those individual(s) whose data you are providing (you hereby represent that you have the authority to share their details on this Platform), to avail this Service and all related services necessary to help you avail of the Service you have opted for.

Platform: As defined above.

Services: As defined in the Terms of Use.

Sensitive Personal Data: Sensitive personal data or information of a person means such personal information which consists of information relating to –

password;
financial information such as Bank account or credit card or debit card or other payment instrument details;
Aadhar Card details;
physical, physiological and mental health condition;
sexual orientation;
medical records and history;
Biometric information;
any detail relating to the above clauses as provided to body corporate for providing service; and
any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.

Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Sensitive Personal Data or information for the purposes of the Digital Personal Data Protection Rules, 2025.

Third-Party Data: Information from external social media accounts (e.g., Google, Facebook) and/or your contact list and number when used to log in. We will always require your permission to access your contact list and you hold the right to deny us this access.

Usage Data: Automatically collected details such as IP address, browser type, device information, and time spent on the Platform.

1.2 Acceptance

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not accept any part, please discontinue use immediately.

2. Use of the Platform

2.1 Eligibility

All individuals who are eligible as identified and defined in the Terms of Use may access the Platform. Likewise, minors are not permitted to register or use the Platform, Services or any other products offered by the Platform and/or 1 Play India, except as identified and strictly in accordance with permitted manner included in the Terms of Use.

2.2 User Responsibilities

You agree to:

Provide accurate and truthful information.
Not misuse the Platform by transmitting harmful software, interfering with other users, or violating applicable laws.
Comply with this Privacy Policy and any additional rules set forth by the Platform.
Detailed responsibilities include avoiding prohibited activities such as reverse engineering the Platform, impersonating others, and posting harmful or inappropriate content.
You are responsible for all activities that occur on or through your account. To protect your account, keep your password confidential. Do not reuse your account password with other services. Without prejudice to your statutory rights, if you forget your password and otherwise cannot validate your account to the Platform, you acknowledge and agree that your account may be inaccessible to you and that all Personal Information and/or Personal Data and Sensitive Personal Data associated with the account may not be retrievable.

3. Data Management

3.1 Data Collection

The Platform may collect, store, amend, update and process your information as provided by you and/or otherwise becomes available (through cache', etc.), and for the specified purpose, in a digital form, including but not limited to:

Personal Information and/or Personal Data.
Sensitive Personal Data.
Third-Party Data.
Usage Data.

3.2 Data Usage

The Platform may use the Personal Information and/or Personal Data and the Sensitive Personal Data provided by you (and updated from time to time by you,) in the following ways:

Deliver and enhance Services.
Process payments and complete transactions to enable you to enjoy the Services.
Send updates, promotional offers, and security notifications (opt-out available) to enable you to enjoy the Services.
Improve the Platform through analysis and feedback to enable you to enjoy the Services.
To notify you about any changes to the Platform to enable you to know and enjoy the Services
To enforce the 1 Play India / Company's Terms of Use and these Privacy Policy.

# 3.3 Data Sharing

The Platform may share the Personal Information and/or Personal Data and/or the Sensitive Personal Data provided by you with:

Government authorities and law enforcement officials ("Authorities"), partners, vendors and/or affiliates: When required by law.
Service Providers: For delivering and updating about the current and future Services or analyzing usage.
Affiliates and Partners: For operational purposes.
Business Transfers: In case of mergers or acquisitions.
We will ask for your explicit consent to share any Personal Information and/or Personal Data and Sensitive Personal Data at the point of booking a Service.

3.4 Data Retention and Security

The Platform has put in place necessary security practices and procedures to safeguard and secure such Personal Information and/or Personal Data and Sensitive Personal Data in the following matter:

That it is retained as long as necessary for the purposes outlined above and as permitted by applicable law.
The Platform employs commercially reasonable measures to secure the same, though no system is fully immune to breaches.
It may be transferred to, stored and processed at any destination within and / or outside India. By submitting information on the Platform, you agree to this transfer, storing and / or processing. The Platform will take such steps as it considers reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.
In the event you make any payments through the Platform, we will not store any payment or card-related information which you may provide in the course of making such payments, such as card number, account number, validity date, expiry date or CVV number.
Your Sensitive Personal Data shall not be used or shared for marketing purposes, unless the customer has specifically authorized it.
It shall erase the same, once you withdraw your consent or as soon as it is reasonable to assume that the Service(s) opted by you has(ve) been completed with no outstanding claim(s), is no longer necessary, whichever is earlier with no further recourse.
You shall have the right to make a request, in such manner as may be prescribed, to the Platform for erasure of one or more the information provided by you, and upon receipt of such a request, the Platform shall erase the same unless retention of the same is necessary for the specified purpose or for compliance with any law for the time being in force, with no further recourse.

4. Payment

All Services require upfront payment. Fees may be subject to periodic review and modification. Additional charges by network providers for data usage may apply.

5. Intellectual Property

The same terms as contained in the Terms of Use shall be applicable and read as a part and parcel of this Privacy Policy.

6. Third-Party Links

This Platform may contain links which may lead you to other Websites. Please note that once you leave the Platform you will be subjected to the privacy policy of such other websites specifically in relation to the Personal Information and/or Personal Data and Sensitive Personal Data. The linked websites are not necessarily under the control of the Platform. Please be aware that the Platform is not responsible for the privacy practices of such other sites.

If you decide to access any of the third-party sites linked to the Platform, you do this entirely at your own risk. Any links to any partner of the Platform should be the responsibility of the linking party, and the Platform will not be responsible for notification of any change in name or location of any information on the Platform.

7. Limitation of Liability, Termination, and Governing Law

The terms and conditions related to "Limitation on Liability", "Termination" and "Governing Laws" as contained in the Terms of Use shall be applicable and read as a part and parcel of this Privacy Policy.

8. Contact Information

For queries or complaints, contact:

Grievance Officer: Sunil Gautam

Email: support@ayodhyatra.live

Phone/Whatsapp: +91 8874990298

India Office: E1-407, Kailas Esplanade, LBS Marg, Ghatkopar West, Mumbai-400086, Maharashtra, India

By continuing to use our Platform, you acknowledge that you have read, understood, and agree to the Terms and Conditions, and the Privacy Policy.

Section 8(7), Digital Personal Data Protection Act, 2023.
Section 12(3), Digital Personal Data Protection Act, 2023.